Refund & Cancellation Policy

We would rather refund someone than have them feel stuck with a ticket they cannot use. This is the policy in plain terms.

Full refund

• Any time before the live session begins. Request a refund before the published start time of the event and you get the full amount back, no reason needed.
• If we cancel or reschedule. If we call off an event, or move it to a date that does not work for you, you get the full amount back.
• If you were charged twice. Duplicate charges are refunded in full as soon as we spot them or you tell us.

No refund

• After the live session has taken place. At that point the material has been delivered.
• If access is removed for a serious breach of the Terms & Conditions, such as harassment or submitting someone else’s work.

Not winning the competition is not grounds for a refund. Entry buys you participation and written feedback on your work, not a placement.

How to request one

Email amohamed@karunya.edu.in from the address you registered with, with the event name. You do not need to explain yourself.

How long it takes

We approve or respond within 3 business days. Approved refunds are issued to the original payment method and typically land within 5 to 7 business days, depending on your bank. The exact timing after we issue it is out of our hands.

Payment failures

If a payment fails but money left your account, it is usually an authorisation hold that your bank releases automatically within a few working days. If it has not cleared after 7 days, email us with the payment reference and we will trace it.

Contact

A M Armaan
amohamed@karunya.edu.in